Training & Coaching

AI adoption that actually sticks

A structured programme that takes your team from tentative experimentation to confident, effective AI use — built around the work medical communications professionals actually do.

The training gap

Most AI training in the industry falls into one of two traps: generic technology demos that don't connect to real work, or unsupported self-teaching that leads to inconsistent quality and governance gaps.

The result? Teams where some people use AI enthusiastically but poorly, others avoid it entirely, and nobody has a shared framework for doing it well.

Our programme is different. It's built from deep knowledge of medical communications workflows — from literature review through MLR submission — and designed for teams with mixed experience levels. Every session uses real deliverable types. Every technique is grounded in compliance and quality requirements.

A phased approach

From first steps to self-sufficient teams

Every organisation is different. We design programmes around your team's starting point, your workflows, and your goals — not a fixed curriculum.

Phase 1

Foundations & Mindset

Demystify AI, establish responsible use principles, and get everyone productive with their first real tasks.

  • Live demonstrations with real med comms deliverables
  • The right mental model: AI as a capable trainee, not a magic box
  • Prompting fundamentals and the R.O.L.E.S. framework
  • Responsible use: compliance, confidentiality, verification
  • Practical templates your team can use immediately
Phase 2

Workflows & Practice

Move from individual prompts to integrated workflows. Hands-on workshops using your own projects and deliverables.

  • AI-augmented workflows for drafting, QC, and research
  • Building and using basic agents for routine tasks
  • Practical workshops: participants work on real briefs
  • Context management: getting dramatically better output
  • Identifying where AI saves time vs. where it doesn't
Phase 3

Tools & Independence

Build account-specific AI tools, develop internal expertise, and embed AI into standard operating procedures.

  • Custom agent tools: style checkers, strategy reviewers, audience calibrators
  • Advanced techniques: multi-step orchestration, parallel workflows
  • Training the trainers: developing internal AI champions
  • Governance frameworks and documentation standards
  • Measuring impact and continuous improvement
What's included

An implementation package, not just a presentation

Training alone doesn't change how people work. We deliver a complete adoption package: training sessions, practical resources, ongoing mentoring, and consulting on developing better tools as your team's capabilities grow.

Prompt template library

10+ field-tested templates covering literature extraction, slide drafting, PLS writing, QC checking, and more.

Confidentiality decision framework

Clear guidance on which tools to use for which data sensitivity levels. Essential for client trust.

LLM comparison guide

Which models for which tasks — Claude, GPT, Gemini, and local models compared for medical communications use cases.

R.O.L.E.S. prompting framework

A practical framework for crafting prompts that produce scientifically rigorous, audience-appropriate content.

Ongoing mentoring & tool development

Post-training support to help your team build account-specific tools, refine workflows, and develop internal AI champions who can train others.

Who it's for

Designed for real teams, not tech enthusiasts

The cautious

Sceptical about AI, concerned about quality, unsure where it fits. They need to see it work on tasks they recognise — with guardrails they trust.

The curious

Interested but unsupported. They've tried ChatGPT, got mixed results, and don't have a framework for doing it well. They need structure and templates.

The active

Already using AI regularly. They need advanced techniques, quality frameworks, and the efficiency gains that come from systematic integration.

“The biggest barrier to AI adoption is not the technology — it's integration with actual work practices. We teach people to use AI within the work they already do, not as an abstract technology demonstration.”

Bespoke by design

Every programme is tailored. We work with you to understand your team's current capabilities, your workflows, and your goals — then design a programme that fits. Delivery can be on-site or remote, for teams from 5 to 50, with sessions spaced to allow real-project practice between each one.

Options range from a single introductory session for leadership teams through to a full implementation engagement with phased training, mentoring, tool development, and training-the-trainers so your organisation becomes self-sustaining.

Get in touch to discuss what would work best for your organisation.

Equip your team for what's next

Let's discuss how the programme fits your organisation, team size, and current AI maturity.

Book an initial conversation